Your privacy and transaction security are our top priority. We shall ensure that our collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486). When you buy tickets through our ticketing website, our system will immediately process your transaction and obtain credit card authorization for payment processing. As the first company in Hong Kong to be granted permission to conduct business this way, we operate one of the safest systems in this region. And we will continually improve our security standards. This latest Internet site makes use of our proven systems as well as a number of important security measures to further protect your information.
Types and Use of Personal Information Collected
Membership Registration
Before you make purchases, you have an option to register with us, which is totally free-of-charge. During the registration, you are required to provide some personal information (including your name, gender, date of birth, telephone number, postal address, email address, and interests) and specify the credit card details to be used for your transactions. There are two main advantages:
- By using your login ID and password, you need not enter your credit card information every time you use our services. This will lower the risk of exposing personal information during transmission of information and reduce the amount of encrypted information exchanged in each transaction. Moreover, we can serve you faster.
- We need your contact telephone number, because if we detect any unusual transaction activities or encounter any problems with your order, we can contact you promptly.
Register for "Verified by VISA"
"Verified by VISA" is a personal password security service that helps protect VISA credit cards from unauthorized online use, giving you extra protection when shopping online. If your VISA card issuing bank supports this feature, please register for "Verified by VISA" before you start your purchase. Register for "Verified by VISA" service now. It is simple and fast and is absolutely free! Simply visit your VISA Card Issuer's website. Or, check "Verified by VISA website".
Transmission of Registration Details
All registration information is sent to our secure system through a protocol called Secure Sockets Layer (SSL). SSL encrypts your transaction data so they are unreadable during transmission through the Internet. In fact, using your credit card on our site is safer than using it at a restaurant or store!
Storage of Registration Details
Registration information is stored securely in our system when it reaches us. The system sits behind Intrusion Protection System and firewalls that ensures your sensitive information is not available to unauthorized computers. Technology is moving forward rapidly and we will continue to implement new and improved security and privacy measures.
Use of Collected Personal Information
We shall only use the collected personal information for the following purposes:
- For conducting online payment;
- For delivery of tickets and/or gifts if applicable;
- For contacting customer in case of booking problems;
- To send you e-mail on information of upcoming events and services;
- To inform you about site improvements and new developments; and
- For marketing purposes such as determining effective advertising media, devising promotions and working with affiliated partners.
For marketing purposes, we may on occasion provide you with certain marketing-related information from our affiliated merchants or companies. However, your personal data including credit card details you provided to us will NEVER be disclosed to any third parties.
If you do not want to receive from Cityline any information for the upcoming events and services, or any promotional information from our affiliates for marketing purpose, please e-mailing our Customer Service Department at cityline@cityline.com.hk with the subject "UNSUBSCRIBE".
Access to and Correction of Information
According to the Policies and Practices in relation to Personal Data (Privacy) Ordinance Sections 18 and 22, you have the right to check and update the submitted information.
If you have any questions about our Privacy Statement or if you need help related to our services, please contact us at:
Customer Service Department,
Cityline (Hong Kong) Limited,
Suite 1501, 15/F,
Asian House,
1 Hennessy Road,
Wanchai, Hong Kong
Tel: (852) 2314 4228 (Mondays to Sundays, including public holidays, 10:00am - 10:00pm)
E-mail: cityline@cityline.com.hk
